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After following the four steps above, you will receive a confirmation text message.

That means you’re all signed up!


What is GOCare?

GOCare is a mobile-messaging account alert platform proactively delivering account information (balance, due date, payment confirmation, outages, appointment reminders, and more).

How often will I receive messages?

We will send customers 3 – 5 messages per month to let them know (1) your bill is available to view; (2) your balance due amount; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due); and (5) an account upgrade / downgrade notification. Occasionally, messages on irregular events (outages and appointment confirmations) may also be sent (if applicable). Customers may initiate the process by using any of the KEYWORDS shown on this page.

How much will GOCare cost me?

Broadstripe does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account. GOCare utilizes standard SMS text messages to deliver account info. If you are unsure, please check with your mobile provider for text messaging costs and plans. Please see our GOCare Terms and Conditions below for more information.

Do I have to use GOCare?

No. Customers must proactively Opt-In to utilize the GOCare service.

How do I Opt-In?

Customers may Opt-In by texting BROADSTRIPE to 90622 and following the prompts. You will need to provide the Last Name on the Account and Your six digit account number (001-XXXXXX), and the Last Four Digits of the Phone Number Associated with the Account.

Does Capitalization matter when I am texting to the Company?

No. GOCare recognizes upper and lower case letters as the same.

What if I get a new mobile number?

Unfortunately, customers must Opt-In to the GOCare system again if they get a new mobile phone number. The new number will not be associated with a customer account without a new Opt-In process. Please ensure you update your BROADSTRIPE account with your new mobile contact number (and deleting the old mobile number). If you forget to make this important update, future GOCare messages will not be delivered. Undelivered messages to your old number will cause that number to be deleted from future GOCare alerts.

How do I Opt-Out of or stop receiving the GOCare message alerts?

To Opt-Out, simply text STOP to 90622 and follow the prompts.

Which wireless carriers support the GOCare text message service?

The following carriers currently support BROADSTRIPE’s text alert service: AT&T, Alaska (ACS Wireless), Alltel Wireless, Appalachian Wireless, Bluegrass Cellular, Boost Mobile, C Spire Wireless, Carolina West Wireless, Cellcom, Cellone Nation, Cellular One of East Central Illinois, Charlton Valley Cellular, Chat Mobility, Cincinnati Bell, Coral Wireless, Cricket (Leap Wireless), Cross (d/b/a Sprocket), DTC Wireless, Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State Cellular, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, iWireless, Leaco, MetroPCS, Mosaic, Nemont/Sagebrush, NTELOS, Nex-Tech Wireless, Nextel Communications, Northwest Missouri Cellular, Panhandle Wireless, Peoples Wireless, Pine Cellular, Pioneer, Plateau Wireless, Revol Wireless, Rina-Custer, Rina-All West, Rina-Cambridge Telecom Coop, Rina-Eagle Valley Comm, Rina Farmers Mutual Telephone Co, Rina—Nucla Nutria Telephone Co, Rina-Silver Star, Rina-South Central Comm, Rina-Syringa, Rina-UBET, Rina-Manti, South Canaan/Cellular One of NEPA, Sprint PCS Wireless, T-Mobile, Thumb Cellular, US Cellular, United Wireless, Verizon Wireless, Viaero Wireless, Virgin Mobile, and West Central Wireless (WCC). This list may be updated from time to time. For the most current list, please see our Terms and Conditions.