Help Desk

• Understanding Your Bill
  
  
• Products 101
  
  
• Billing Questions
  
  • General Billing Policies
  • Do I have to spell out Broadstripe when paying by check?
  • What are the franchise fee and tax charges on my billing statement?
  • What does it mean when my bill statement has been pro-rated?
  • What information is on my monthly bill statement?
  • Why didn’t my payment show up on my bill?
  • Does Broadstripe offer any other payment options?
    
    
• Moving
  
  • Mover's Checklist
    
    
• Digital Cable
  • How do I use the features of the digital cable box?
  • How do I use the features of the TV Guide Interactive?
    
  • What is Pay-Per-View and how does it work?
  • What are Digital Music channels?
  • Can I have Digital Cable connected to more than one TV set?
  • Is Digital Cable the same as High Definition TV (HDTV)?
  • How does Digital Cable compare to satellite service?
  • How can I control what my kids watch on TV
    
    
• Broadband
  • What do I do if I think my computer is running strangely?
  • What is a proxy?
    
  • HFC Network, Proxy Caching and Cable Modems
  • Cable modem diagnostic LED lights
  • Troubleshooting: No Sync
  • Troubleshooting: Sync-no-surf
  • Types of cable modem problems
    
  • Troubleshooting: Intermittent Sync
  • What if I have problems connecting?
  • How to deal with Spam
    
    
• Phone
  1. How do I use Broadstripe Phone service?
  2. Do I have to dial 1 before the number I want to dial?
     
  3. How do I make a collect call?
  4. How many phone lines can I get with Broadstripe Digital Home Phone service?
  5. Can I make international calls?
  6. Are there any places I can’t call?
  7. Can I make emergency 911 calls on my cable phone?
  8. Can I make Directory Assistance 411 calls on my cable phone?
  9. Can I dial 0 to reach an Operator on my Broadstripe phone?
  10. Am I charged for 611 calls to Customer Service made from my Broadstripe phone?
  11. Will my voice service statement come on the same invoice as my cable invoice?
  12. How do I pay for my cable phone service?
  13. What response does a caller hear when I have no service on my cable phone because I powered off my modem?
  14. How long does it take for my cable phone to become operational when I power on my modem?
  15. What is Local Number Portability?
  16. Does Broadstripe Phone have a service for supporting high-risk health condition customers like Medical Alert/Lifeline?

For immediate support in:
Maryland please call 877-882-7623
Michigan please call 800-444-6997
Oregon please call 800-829-2225
Washington please call 800-829-2225