
Phone
Guide Downloads:
Phone Device USER GUIDES
Arris EMTA 402
Arris EMTA 502
Arris EMTA 602
For immediate support in:
Maryland please call 877-882-7623
Michigan please call 800-444-6997
Oregon please call 800-829-2225
Washington please call 800-829-2225
| How do I use Broadstripe Phone service? |
Your Broadstripe phone service works like normal phone service, connecting into your existing home telephone wiring and working on your existing home phones. You will hear a dial tone when you pick up your Broadstripe phone just as you did with your previous provider. |
| Do I have to dial 1 before the number I want to dial? |
Your dialing sequence should be the same. Phone numbers that previously required you to dial a 1 at the beginning of the phone number should continue to require a 1. However, unless you're dialing internationally, there is no additional charge nation-wide calling with Broadstripe. |
| How do I make a collect call? |
Collect calls will now be facilitated without the assistance of an operator. To initiate a collect call, please dial 877-237-9740 and follow the prompts. |
| How many phone lines can I get with Broadstripe Digital Home Phone service? |
You can have up to two lines with Broadstripe Phone. You have the option to add a second line for an additional monthly fee. Please call us for more information. |
| Can I make international calls? |
Yes, however for your peace of mind, we set up your service to restrict international calling unless you specifi cally request it. For a list of international calling rates, please click here. |
| Are there any places I can't call? |
You can make calls anywhere in the United States (including Alaska and Hawaii) and Canada; however, the following area codes and services are intentionally blocked and not available:
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| Can I make emergency 911 calls on my cable phone? |
Yes. |
| Can I make Directory Assistance 411 calls on my cable phone? |
Yes; however, there is a charge for Directory Assistance calls.
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| Can I dial 0 to reach an Operator on my Broadstripe phone? |
| Yes; however, there is a charge for Operator services. |
| Am I charged for 611 calls to Customer Service made from my Broadstripe phone? |
| No. There is a no charge applied to 611 calls when dialed from your Broadstripe phone. |
| Will my voice service statement come on the same invoice as my cable invoice? |
| Yes, but the detailed explanation of your cable phone service usage is accessible on the Broadstripe website phone portal. |
| How do I pay for my cable phone service? |
| The same way you currently pay for your cable services (auto-payment, mail, walk-in, etc.). |
| What response does a caller hear when I have no service on my cable phone because I powered off my modem? |
| Callers receive a busy signal unless you phone is forwarded to another number or voicemail picks up. |
| How long does it take for my cable phone to become operational when I power on my modem? |
| You may need to wait up to 5 minutes before your cable phone is operational. If it is not operational after 5 minutes, contact the Customer Service department. |
| What is Local Number Portability? |
| Local Number Portability (known as LNP) is the option to keep the same phone number when you switch phone service providers as long as there is proof of identity and written authorization. The process takes a while to complete and you must keep phone service active with the original provider until the transfer completes. Porting your telephone number is subject to port eligibility requirements. |
| Does Broadstripe Phone have a service for supporting high-risk health condition customers like Medical Alert/Lifeline? |
| Broadstripe does not support Medical Alert services at this time. Any voice service may become temporarily unavailable due to network issues or events outside the control of the service provider. We're unable to provide you with specific guidance for every emergency situation, however if your situation permits, you may wish to reach emergency services through a mobile phone or through the assistance of a neighbor |