You must have the following information before you can access voicemail messages or modify mailbox settings:
- Mailbox number (your cable 10-digit phone number).
- Temporary mailbox Personal Identifi cation Number (PIN) which is the last 4 digits of your phone number for the
primary mailbox or the last 4 digits of your phone number plus the extension digits when accessing an extension
mailbox. (Example: 3784/primary, 37842/extension).
After you access your voicemail for the fi rst time, you can access your mailbox in one of two ways:
- From your cable phone
- From a remote phone
Accessing Voicemail for the First Time
You must use the temporary PIN to dial in for the fi rst time. You will be prompted immediately to change the temporary PIN
and to select a language for mailbox prompts and the default greeting before reaching the mailbox Main Menu.
- Dial *86 if you are accessing voicemail from your cable phone. Dial your phone number if you are accessing voicemail
from a remote phone.
- Listen to the recorded instructions for creating a new PIN. The PIN must be at least 4 and no more than 10 digits long.
- When prompted, enter a unique PIN followed by the # key. If you have multiple extensions, each PIN must be unique.
- When prompted, re-enter the new PIN followed by the # key.
- When prompted, select your language for listening to mailbox instructions.
Accessing Voicemail from Your Cable Phone
- Dial *86.
- Enter your mailbox PIN followed by the # key if your “password required” setting is on. If your “password required”
setting is off, enter the # key when prompted.
If you are dialing into your extension, you will need the PIN for that extension.
Accessing Voicemail from a Remote Phone
- Dial your phone number and wait for the voicemail greeting.
- Press the appropriate extension number when prompted if you have set up multiple extensions.
If you are prompted for a mailbox number followed by the # key, enter your 10-digit phone number.
- Press the # key when the mailbox greeting is played to bypass the prompt.
|
To retrieve messages:
- Dial into your mailbox.
- Press 1 from the Main Menu.
Usage Notes
- If the Envelope option is on, each message is preceded with a statement of whether the message is urgent and/or
private, the date, the time, the length of the message (in seconds) and the phone number. If the phone number has
an unusually long international number, only the fi rst 18 digits are included in the envelope.
- Messages are presented in the following order: urgent, new, skipped and saved.
- You are returned to the Main Menu after you have cycled through all the messages.
- Retrieving messages is done in the same way whether:
- You hear a stutter tone.
- The message indicator shows there is a new message.
- You want to listen to saved messages.
|
HOME
For More Information Download the Voicemail User Guide 
