Cable Services

How do I use the features of the digital cable box?

How do I use the features of the TV Guide Interactive?

What is Pay-Per-View and how does it work?

What are Digital Music channels?

Can I have Digital Cable connected to more than one TV set?

Is Digital Cable the same as High Definition TV (HDTV)?

How does Digital Cable compare to satellite service?

How can I control what my kids watch on TV?

Q. How do I use the features of the digital cable box?

A. Broadstripe's Digital Cable service and the digital cable terminal offer a variety of useful and fun features designed to make your viewing experience more enjoyable. For more information on how to use these services, please refer to our subscriber handbook. For help online, go to our User Guides page under Customer Service.

Q. How do I use the features of the TV Guide Interactive?

A. TV Guide Interactive is the leading interactive guide for digital cable. It's easy to use features put you in control of your television viewing. For help online go to TV Guide Interactive. Click here to download our Quick Tip Brochure or press HELP on your remote.

Q. What is Pay-Per-View and how does it work?

A. Broadstripe features pay-per-view (PPV) as a standard option for Broadstripe Digital Cable customers. PPV offers the latest hit movies, WWF wrestling events, concerts and adult programming on a pay-per-view basis. Ordering is easy and secure. More information on ordering is available in the Interactive Program Guide and Digital Cable Terminal sections. Click here to view monthly Pay-Per-View movies and events online.

Q. What are Digital Music channels?

A. Digital music is an great added bonus to a subscription to Broadstripe Digital Cable. Dozens of channels are available featuring commercial-free, CD-quality music stations in a variety of categories; including: Modern Country, Lite Classical, 70's, Smooth Jazz and many more. Plus, the digital cable receiver is designed to connect to your stereo system and television, delivering CD-quality sound that sets the perfect mood for any occasion. Click here for a list of Digital Music channels.

Q. Can I have Digital Cable connected to more than one TV set?

A. Yes, however, a separate receiver and remote is required for each television you wish to connect. Additional receivers are available for an additional monthly charge; no standard discount is applied to any additional receivers.

Q. Is Digital Cable the same as High Definition TV (HDTV)?

A. No, HDTV is a specific kind of digital signal format that requires a special television set. In addition, HDTV-ready television sets may require a Broadstripe HDTV decoder box to enable the set to display an HDTV signal. On the other hand, Broadstripe Digital Cable on the other hand works on the television you already own, so there's no expensive equipment to buy.

Q. How does Digital Cable compare to satellite service?

A. Broadstripe Digital Cable is a convenient and affordable alternative to the services offered by satellite TV providers. With Digital Cable, it's all there for you: all the entertainment, information, pay-per-view and digital music you want - right through the cable service you already have. Broadstripe's Digital Cable offers the following advantages over satellite providers:
  • No costly equipment to buy and maintain.
  • Professional installation at a low cost, without any unsightly equipment.
  • Local channels included at no extra cost.
  • No need to purchase expensive equipment in order to watch different programming on separate televisions sets at the same time. Cable-ready television sets can view our Expanded Basic cable service (Satellite Service Tier) without additional equipment or cost.
  • No need to sign a long-term contract.
  • Bad weather has virtually no impact on the quality of your picture or sound.
For more information on comparing satellite providers to cable television, visit: What are some of the myths about satellite TV?

Q. How can I control what my kids watch on TV?

A. Broadstripe's digital cable service, Digital Cable, provides you with complete control over what your family can view. Your contol options range from blocking a specific program based on its rating to blocking an entire channel. The following are instructions for activating parental control features with Broadstripe Digital Cable:

To access the parental control menu

1. Select MENU on your remote control.

2. From the column on the far right of the menu, highlight PARENTAL CONTROL and press OK.

3. Enter a four-digit numerical parental control code. If you have not previously set a parental control code, you will be prompted to do so.

4. Press EXIT at any time to return to watching television.

5. Press MENU to return to the onscreen guide.

How to set a Parental Control Code

1. To set a parental control code, enter a four-digit numeric number from your remote keypad.

2. To change or clear the current parental control code, enter your current four-digit number.

3. If you forget your parental control code, please call our repair service line for assistance in resetting the code.

Setting a Lock

This feature will allow you to "lock" entire channels or specific programs based on ratings.

1. To place a lock on ratings or channels, go to the parental control menu, then press 6 and 5 as necessary to highlight the CHANNEL or RATING selection.

2. Press 3 or 4 until the desired rating or channel appears, then press LOCK.

3. To place a lock on a program title, highlight the program in any of the listings menus, and then press LOCK.

4. You may also press LOCK at anytime while watching television to place a lock on the title, rating or channel applicable to the current TV show.

5. A padlock will appear next to the selection showing that it is now restricted.

Removing a Lock

1. To remove all locks go to the parental control menu, then press 6 and 5 as necessary to highlight the desired selection.

2. Press 3 or 4 until the locked title, rating or channel appears, then press LOCK.

3. The padlock will be removed showing that the lock has been removed.

4. You may also highlight CLEAR ALL LOCKS on the parental control menu and press OK to remove all currently set locks.

Setting a Purchase Code

A purchase code will prevent the ordering of pay-per-view (PPV) programs. If a purchase code is set, you will be asked to enter it to confirm any PPV orders.

1. To set a purchase code, enter a four-digit numeric code on your remote.

2. To change or clear the current purchase code, enter your current four-digit code.

3. If you forget your purchase code, please call our local office for assistance in resetting the code.


Note: This setting only appears when a parental code is set. If power to the digital box is lost, all program ratings and titles will be removed for a short period of time and the locks will not work until the data has been restored. * If you enable this function you will need to enter your parental code in order to watch television following the power loss to the digital box.

* If you disable this function you will not be prompted to enter your parental code in order to watch television following a power loss.

Viewing a restricted program or channel

1.Viewers of a restricted program or channel, will be prompted to enter a four-digit code to access sound and picture.

2. After a restricted program or channel is unlocked the lock will be automatically reactivated when another program or channel is selected.