Welcome to Astound
Get ready to be astounded
We’re committed to providing you with the very best services and support. Here you’ll find handy guides and “how tos” to ensure you’re getting the most out of your services.
Getting started with Astound
My account
Manage your account or enjoy your services on-the-go. Your account gives you the flexibility to access your subscription from anywhere.
Billing FAQs
We’re here to help! Check out these FAQs for immediate answers to your questions, no matter the services you subscribe to.
Webmail
Check out this guide on how to use popular webmail features, so you can start messaging your friends, family and colleagues from anywhere.
Save with Mobile & Internet together
Connect with the best 5G availability on a fast, reliable network you can count on. Combine with award‑winning** service and gig speed internet.
Quick links
Get social with us
Frequently asked questions
How do I pay my bill online?
Visit the Customer Center to create a MyAstound account for free online access to your Astound account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Mobile app! Astound accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
How do I setup AutoPay on my account?
You may set up AutoPay through your account , via the Mobile App or you may call 1-800-427-8686.
How do I change my services?
To chat with a representative call 1-800-427-8686 or visit our contact us page for additional options.
What if I forget my password?
If you forgot or lost your password, visit your account login portal and click on ‘forgot password’.
How does the Astound service protection plan work?
Your service protection plan replaces or repairs defective installed in-home wiring used with your covered Astound devices. Repairs are $4.95 per month. Without the plan, regular service charges of $79.95 may be applied to your bill.
How does Astound serve my local community?
Astound sponsors local events in your community. Astound is also working to end hunger. Thanks to the generosity of our customers and employees, our company has donated over $210,000.00 to Feeding America. We will continue to lend a hand to support those in need and we invite you to join us.
Internet speeds may vary & are not guaranteed. Certain equipment may be required to reach advertised speeds. See astound.com/yourspeed for why speeds may vary. To view Astound’s FCC Network Management Disclosure see astound.com/policies-disclaimers. Modem required for Internet service. No contract required. Subject to availability.
Astound Mobile requires Astound Internet service. Coverage not available in all areas.
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, images and service marks are property of their respective owners. Other restrictions may apply. All services are governed by the Astound Customer Terms & Conditions that can be found at astound.com/policies-disclaimers.
**A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. © 2024 Ziff Davis, LLC. All Rights Reserved.