General Billing Policies
The bill you receive will show the total amount due and the payment due date. You agree to pay us monthly, in full, by the payment due date. If we do not receive payment by the due date stated on the bill, you may be charged an additional administrative late fee.
If there are any billing errors or other requests for credits, you must bring those to our attention within 30 days of the time you received the bill for which you are seeking correction. If service is disconnected because payment was not made by the due date, we may require that your total balance due, a collection fee, a reconnection fee and one month of advance service be paid before service is reconnected.
You may not transfer or assign the service without our consent. You have the right to cancel your service for any reason at any time by giving us notice, unless you have agreed to other terms. We will refund any balance due to you in approximately 45 days of your notice to discontinue service or the return of any Broadstripe equipment you may have.
Do I have to spell out Broadstripe -Anne Arundel Broadband when paying by check?
What are the franchise fee and tax charges on my billing statement?
What does it mean when my bill statement has been pro-rated?
What information is on my monthly bill statement?
Your first statement will include a monthly charge for the upcoming month and it may also include:
- Your payment due date
- An address to send any written requests to Broadstripe -Anne Arundel Broadband (your local office address)
- All prices for services
- Any applicable franchise fee or tax